Shipping policy

Shipping Policy

Last updated: 01/01/2025


At Onyx Beauty Lounge, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how we handle deliveries and associated costs.


1. Shipping Destinations


We currently ship to:


• Belgium

• EU Countries

• Select international destinations (please contact us for inquiries about shipping outside the EU).


2. Shipping Costs


• Belgium: A standard shipping fee of €5 applies.

• EU Countries: Shipping costs vary based on destination and order size, starting at €10.

• International: Shipping fees will be calculated at checkout based on destination and order weight.


3. Processing Times


• Orders are typically processed within 1-3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.


4. Delivery Times


Estimated delivery times are as follows:


• Belgium: 1-3 business days

• EU Countries: 3-7 business days

• International: 7-14 business days


Please note that delivery times are estimates and may vary due to factors such as customs clearance, shipping carrier delays, or peak seasons.


5. Tracking Your Order


Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.


6. Lost or Delayed Packages


• If your package is delayed or missing, please contact us at [Insert Email Address] within 14 days of the expected delivery date.

• We will work with the shipping carrier to locate your package or resolve the issue.


7. Customs and Import Duties


For orders shipped outside Belgium:


• Customers are responsible for any customs duties, taxes, or import fees that may apply.

• These charges are not included in our shipping fees and are determined by the destination country.


8. Incorrect Shipping Address


Please ensure your shipping address is correct at checkout. Onyx Beauty Lounge is not responsible for packages delivered to incorrect addresses provided by customers.


9. Damaged or Defective Items


If your order arrives damaged, please contact us within 48 hours of delivery at [Insert Email Address] with photos of the damaged item and packaging. We will assist you in resolving the issue promptly.


10. Contact Us


For questions or concerns about shipping, please contact us:

Email: info@onyxbeautyshop.com