Refund policy

Return & Refund Policy

At Onyx Beauty Lounge, we are committed to ensuring your satisfaction with your purchase. Please read our return and refund policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

• Items can be returned within 14 days of receiving your order in accordance with Belgian consumer law (right of withdrawal).

• Products must be unused, in their original packaging, and in the same condition as when received.

• For hygiene reasons, wigs and hair accessories (e.g., elastic bands, satin bonnets) cannot be returned if they have been worn, opened, or tampered with.

2. How to Request a Return

To initiate a return:

1. Contact us via email at info@onyxbeautyshop.com within the 14-day return window.

2. Provide your order number, proof of purchase, and a description of the reason for the return.

3. We will provide instructions on how to ship your item back.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 14 days, and the amount will be credited to your original payment method.

• Please note that shipping fees are non-refundable.

4. Exceptions

We reserve the right to refuse returns or refunds for:

• Wigs and accessories that have been used, altered, or damaged.

• Items returned outside the 14-day period.

5. Shipping Costs for Returns

• Customers are responsible for covering the cost of return shipping.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Exchanges

Exchanges are only available for defective or damaged items. If you received a damaged product, please contact us immediately with photos of the item and packaging.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at Onyxbeautyxx@gmail.com We are here to help!